Craftedfromchaos (“we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, store, and share your personal data when you interact with our website or services. We operate from South Africa and serve a global audience, including users in the European Economic Area (EEA) and California.

1. Data We Collect

• Contact form data: name, email address, phone number, and message content when you submit an inquiry.
• Technical data: IP address, browser type, device information, and usage patterns collected via cookies and analytics tools.
• Communication records: correspondence history if you email us directly.

2. How We Use Your Data

• To respond to your inquiries and provide requested services.
• To improve our website and service offerings through analytics.
• To comply with legal obligations and protect our rights.

3. Cookies & Tracking

We use essential cookies for site functionality and optional analytics cookies (e.g., Google Analytics) to understand how visitors use our site. You can manage cookie preferences through your browser settings. Third-party services we use include hosting providers and analytics platforms that may process your data under their own privacy policies.

4. Data Sharing

We do not sell your personal data. We may share data with trusted third-party processors (hosting, email delivery, analytics) who are contractually bound to protect your information. We may also disclose data if required by law or to enforce our terms.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Contact form submissions are stored for up to 24 months unless a longer retention is needed for ongoing service.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your data, as well as to withdraw consent or opt out of processing. Under GDPR (EEA users) and CCPA (California users), you can exercise these rights by contacting us. We will respond within the timeframes required by law.

7. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. However, no method of transmission over the internet is completely secure.

8. Anti-Misrepresentation

We do not make misleading claims, use fake urgency, fabricate endorsements, or imply false affiliations with brands or institutions. All testimonials and project outcomes are genuine and verifiable. We do not guarantee specific results without a written agreement.

9. Contact Us

For privacy-related requests, questions, or to exercise your rights, please contact us:

Craftedfromchaos

5730 bulelwa Flats

Phone: 033 876 1746

Email: info@craftedfromchaos.com